Terms of Service

To use our Services, you:

• may need to register to access and use some Services;
• must not initiate or participate in any activities on our Services that are illegal, harmful, or interfere with anyone's use of our Services, including the sending of e-mail or instant messaging spam.

If you post content on our Services, you:

• may post content that you create or have been given permission to post by the owner, that is legal, and that doesn't violate this Agreement;
• take responsibility for all content you post and assume the risks of sharing personal information online;
• grant us a license to use and distribute your content, subject to and in accordance with this Agreement.

1.1 "Software" means any software (including APIs or apps) supplied by the Company to enable use of certain portions of the Services. The Software is part of the Services.

1.2 References to "www.Jow.com," "website(s)," "site," or similar terms include all pages, subdomains, affiliated domains, brands, products, and online content made available through the website or affiliated sites operated by the Company.

1.3 The Services encompass all aspects of the website, apps, and other products, including all products, Software and other applications, features, channels and services offered therein.

1.4 "Content" includes all forms and media — such as text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, interactive features and other materials — viewable or contributed through the Services.

1.5 Users must be at least 18 years old, or of legal age where required. The Services are not directed to children and are not monitored as such under COPA.

1.6 All information exchanges occur electronically via the internet. Users remain responsible for obtaining the equipment and internet access required and for the security of their connections.

1.7 The Company is privately owned and does not represent any governmental authority.

1.8 The Company reserves the right to require separate agreements for additional products, services, or content purchases.

1.9 Visitors can view recipes on the website and access Jow Recipes by generating a demo menu.

1.10 The Company operates as a neutral platform connecting Users with Merchants. The Company does not guarantee or warrant the reliability, quality or suitability of such third-party services or Merchants, and Users assume the risks of their transactions. Jow uses algorithms to match products to selected recipes and may present Merchants based on partnerships or promotional arrangements.

1.11 The Company may run special promotions, offers, and referral programs with posted terms, subject to change, availability limitations, and qualifications.

1.12 Merchants offering portions of the Services to customers must disclose responsibility distinctions, liability limitations and compliance requirements, and indemnify the Company from related disputes or allegations.

1.13 JOWZI AI Assistant & AI-Powered Features

The JOWZI conversational module is a personal assistant augmented by artificial intelligence. When the User interacts with it, they are interacting with one or more Artificial Intelligence (AI) systems. The responses, recipe suggestions, product proposals, cart modifications and, more generally, the content generated by the assistant are produced, in whole or in part, by AI systems.

The AI systems implemented in JOWZI are intended to help the User build a shopping cart tailored to the preferences they express in natural language. To provide their personal shopper experience, JOW offers recipes as well as a conversational experience powered by AI, including:

• a conversational assistant that responds to the User's requests;
• AI-generated recipe suggestions and product proposals;
• AI-generated summaries of online reviews displayed on recipe pages;
• AI-generated images and other generated content.

The content generated by the assistant is identifiable as such because of the explicitly conversational nature of the service. The User acknowledges that this generated content does not constitute information verified by a human on a case-by-case basis, but is rather the probabilistic output of an AI system.

To operate the service, the AI systems process, in particular, the User's prompts (text or voice), the current browsing context, the declared preferences (dietary preferences, utensils, household) and the order history within the JOW and JOWZI ecosystems.

The User may report any generated content they consider inaccurate, inappropriate or contrary to these Terms to JOW through the chat tool or at support@jow.fr.

1.14 Referral Program — Additional Terms

On the Platform, the User has the possibility of referring a Visitor. The referring User and the referred Visitor may benefit respectively from a Referral Code, applicable to any Order on the Platform, with no minimum Order.

The referred Visitor may use their Referral Code in connection with their first Order. If the referred Visitor is already a JOW User and has an Account, they cannot benefit from the Referral Code. The Referral Code is issued exclusively by JOW and is independent of the promotions implemented by the Merchants; it cannot be used on the Merchant's online sales website. Referral Codes are limited in time according to the conditions defined for each Referral Offer, which can be viewed on the "Referral" page of the Platform.

Any User having an Account on the Platform may refer a Visitor, on the condition of having placed a first Order on the Platform. The User must access the "Referral" page of the Platform to obtain the Referral Code and send it by one of the means offered by JOW. If the Visitor completes the referral procedure, the referring User will be credited with the amount indicated by JOW at the time of sending the Referral Code.

To benefit from the Referral Code, the Visitor must access the Platform, log in with an Account or create one, and enter the Referral Code at the time of their first Order. In the event of fraud or abuse, JOW reserves the right to suspend or terminate the referral program.

It is strictly prohibited to create several Accounts with the Merchants in order to benefit from several Referral Codes, as well as to self-refer. The benefit of the Referral Code is limited to one (1) per week and per User, regardless of the number of Accounts they hold with the Merchants. A User connecting to the Platform with several Merchant Credentials in order to benefit several times from a Referral Code during the same period of seven (7) days would be in breach of these Terms. In this case, the User acknowledges and accepts that JOW will be entitled to refuse the benefit of the Referral Code, or to re-invoice the User for the amount they unduly benefited from, regardless of the reason invoked.

1.15 My JOW Card Loyalty Program

JOW offers all Users who have an account with the Merchants the ability to benefit on the Platform from a dematerialized loyalty card, "My JOW Card". This loyalty program enables Users to:

• Credit the JOW Card by ordering Products marked with a discount on the Merchant websites (hereinafter "to credit the Pot"). Only discounts accompanied by the mention "JOW Card" (hereinafter "the Discount Coupon") allow the Pot to be credited. The credited amount corresponds to the amount of the Discount Coupon applied to the Product concerned;
• Use the funds available on the JOW Card by clicking "Use the card" at the time of the summary of a future Order on the chosen Merchant website. The User can thus spend all or part of the Pot available on the JOW Card to order a Product from a Merchant (hereinafter "to redeem from the Pot"). The User may at any time cancel the use of the Pot up until payment of the Products.

The User is expressly informed that the available Pot may be used in addition to the Codes offered by JOW. The User may, at any time, view their Pot by clicking on "My JOW Card".

Each Discount Coupon has a validity period specified on the descriptive sheet of that Coupon. At the end of this period, the Discount Coupon is considered expired and can no longer be used by the User. Consequently, the User undertakes to carefully read the information appearing on the descriptive sheets of the Discount Coupons.

2.1. In order to access some features of the Services, you may have to register or create an account. You may never use another's account without permission. When creating your account, you must provide accurate and complete information. Registration or subscription to the Services and payment of any applicable fee, authorizes a single individual to use the Services unless otherwise expressly stated. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify Company immediately of any breach of security or unauthorized use of your account. Although Company will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Company or others due to such unauthorized use. It is a condition of your use of the Services that all the information you provide will be correct, current, and complete; If we believe the information you provide is not correct, current, or complete, we have the right to refuse you access to the Services or any of its resources, and to terminate or suspend your access at any time, without notice. Under no circumstances can Jow be held liable in the event of impersonation of a User. Any access and action carried out from a User's Account will be presumed to be carried out by that User.

2.2. You shall not download any content, software or services unless you see a "download" or similar link displayed by Company on the Services for that content. You shall not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content for any other purposes without the prior written consent of Company or the respective licensors of the content. Company and its licensors reserve all rights not expressly granted in and to the Services and their content.

2.3. You agree not to circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein.

3.1. You represent and warrant that all information that you provide to us will be true, accurate, complete and current, and that you have the right to provide such information to us in connection with your use of the Services. You must comply with the terms of any applicable policies posted in our Services, including any Acceptable Use Policy.

In addition, Jow allows you to post content, including photos, comments, links, and other materials. Anything that you post or otherwise make available on Jow is referred to as "User Content." You retain all rights in, and are solely responsible for, the User Content you post to Jow. Jow reserves the right to remove any content it deems inappropriate or in violation to its Terms of Service.

You may not:

• restrict or inhibit any other user from using and enjoying the Services;
• post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, vulgar, sexually-orientated, profane, threatening, abusive, hateful, offensive, false, misleading, derogatory, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or foreign law, including without limitation the U.S. export control laws and regulations;
• Post or transmit any information that advertises gambling or accepts money in exchange for a physical or monetary prize;
• Post or transmit any information that promotes harmful health content and services, including but not limited to recommendations that are based on misleading or deceptive sources, the sale or promotion of prescription and non-prescription drugs and unapproved substances, or promises health results in counterpart to any payment;
• post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes, other possibly harmful financial or commercial products or other unsolicited commercial communication (except as otherwise expressly permitted by Company) or engage in spamming or flooding;
• post or transmit any information or software which contains a virus, Trojan horse, worm or other harmful component;
• upload, post, publish, reproduce, transmit or distribute in any way any component of the Services itself or derivative works with respect thereto;
• resell or otherwise exploit for commercial purposes, directly or indirectly, any portion of the Services, or access to them;
• use email addresses obtained from the Services for solicitation purposes of any kind, directly or indirectly;
• access (or attempt to access) the Services or any content therein through any automated means (including use of any script or web crawler, page-scrape, spider, robot, index, Internet agent or other automatic device, program, algorithm or technology which does the same things);
• make any derivative works based, in whole or in part, on any portion or all of the Services;
• use i-frames, webpage frames, or any similar framing, to enclose, capture or distribute any part of the Services;
• mirror or cache or store any pages or portions of the Service;
• co-brand any portion of the Services;
• otherwise imply any relationship with or endorsement of your brands or services;
• use a false email address, impersonate any person or entity, forge e-mail headers or otherwise disguise the origin of any communication or mislead as to the source of the information you provide to the Services;
• portray Company or any company affiliated with it in a negative manner or otherwise portray its Services in a false, misleading, derogatory or offensive manner;
• use the Services in any manner that could damage, disable, overburden, or impair our servers or interfere with any other party's use and enjoyment of the Services;
• attempt to gain unauthorized access to any services or information to which you have not been granted access through password mining or any other process;
• post or transmit any photograph or likeness of another person without that person's consent, if and to the extent necessary under applicable laws;
• post, publish, transmit, reproduce, distribute or in any way exploit any information, software or other material obtained through the Services for commercial purposes (other than as expressly permitted by the Services and by the provider of such information, software or other material); or
• upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the Services which is protected by copyright, or other proprietary right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightsholder, or which otherwise violates or infringes the rights of others.

3.2. Company has no obligation to monitor the Services. However, you acknowledge and agree that Company has the right to monitor the Services electronically from time to time, and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect itself or its customers. Company reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, inappropriate or in violation of this Agreement.

3.3. With respect to any Software, including without limitation subscription software as a service, subject to the terms and conditions of this Agreement, we hereby grant to you a limited, nonexclusive, non-transferable license to access and use such Software during the term of this Agreement, solely by the number of authorized users, and only up to the approved and mutually agreed usage volumes, as set forth on the applicable ordering document or as otherwise mutually agreed, and solely for internal and non-commercial purposes, provided that you shall also comply at all times with all official documentation, technical manuals, functional manuals, operator and user guides and manuals.

3.4. You shall not, and shall not attempt to (and shall not authorize or allow any Third-Party to or attempt to): (a) download or otherwise obtain a copy of the Service in any form; (b) reverse engineer, reverse compile, decompile, disassemble, or translate, exploit, or otherwise derive the source code of the Service or otherwise modify the Service, or create any derivative works thereof; (c) use the Service on behalf of any Third-Party or for any purpose other than as described in this Agreement; (d) sell, resell, lease, license, sublicense, distribute, reproduce, copy, duplicate, or otherwise transfer or exploit the Service or use it as a service bureau; (e) post, send, process or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material; (f) post, send, process or store material containing software viruses, worms, Trojan horses or other harmful or malicious computer code; (g) interfere with or disrupt the integrity or performance of the Service or attempt to gain unauthorized access to the Service or related systems or networks; (h)-(i) remove, alter or obscure any titles, product logo or brand name, trademarks, copyright notices, proprietary notices or other indications of the intellectual property rights and/or our rights and ownership thereof; (j) use the Service except as expressly permitted herein; (k) use the Service to perform any activity which is or may be, directly or indirectly, unlawful, harmful, threatening, abusive, harassing, tortuous, or defamatory, nor to perform any activity which breaches the rights of any Third-Party. You agree not to copy, duplicate or imitate, in whole or in part, any concept, idea, business model, business process, product, service or other intellectual property embodied in the Services. Materials you post to the Services may not contain URLs or links to websites that compete with the Services nor other competitive content or references.

3.5. We grant to you a limited, revocable, and nonexclusive right to create a hyperlink to our publicly available website(s), subject to the terms hereof, provided that the link does not portray us or our products or services in a false, misleading, derogatory, or offensive matter, and provided you do not i-frame them or alter the content therein or in any way imply a relationship therewith. You may not use any logo, trademark, or tradename that may be displayed on this site or other proprietary graphic image in the link without our prior written consent.

3.6. You will keep and protect any of our Confidential Information as confidential, using at least the same efforts you use to protect your own confidential information and in no event less than reasonable and industry standard efforts. Our "Confidential Information" includes the Services, documentation and information about the Services and their operation, and any other information you obtain from or about us or from or about the Services, or any other information which a reasonable person would or should understand to be confidential or proprietary in nature. You agree to return or destroy our Confidential Information when this Agreement is over. You acknowledge and agree we shall be entitled to seek equitable relief in any court of competent jurisdiction without the necessity of posting bond and in addition to such other remedies as may be available under law or in equity. Your confidentiality obligations shall survive termination or expiration of this Agreement.

3.7. While this Section highlights some of your key obligations, headers and section titles are for convenience only, and you are bound by all the terms of this Agreement.

3.8 Acceptable Use of AI Features

When using the JOWZI AI-powered features, you must not (i) submit prompts or inputs intended to generate unlawful, infringing, harmful, deceptive or otherwise prohibited content; (ii) attempt to bypass safety measures or misuse the AI features in breach of these Terms; or (iii) use the generated content other than as permitted in Section 11. You may report any generated content you consider inaccurate, inappropriate or contrary to these Terms through the chat tool or at support@jow.fr.

4.1. We will use reasonable efforts to protect the confidentiality of certain personally identifiable information you submit to us (e.g., your address and credit card information submitted by you initially for the purpose of subscribing to the Service) ("Personally Identifiable Information"), in accordance with the Privacy Policy posted on our website.

4.2. Certain material you may post on our Services is or may be available to the public, including without limitation any public profile data, feedback, questions, comments, suggestions, uploads, blog entries, ratings, reviews, images, videos, poll answers, etc., in any form or media, that you post via the Services or otherwise (collectively, "Public Postings"). These Public Postings will be treated as non-confidential and nonproprietary. You are responsible for any Public Postings and the consequences of sharing or publishing such content with others or the general public. This includes, for example, any personal information, such as your address, the address of others, or your current location. WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES OF PUBLICLY SHARING OR POSTING ANY PERSONAL OR OTHER INFORMATION ON THE SERVICES.

4.3. Other content or communications you transmit to us, including without limitation any feedback, data, questions, comments, suggestions, in any form or media, that you submit to us via e-mail, the Services or otherwise (to the extent excluding any Personally Identifiable Information, collectively, "Submissions"), will be treated as non-confidential and nonproprietary.

4.4. By providing any Public Posting or Submission, you (i) grant to Company a royalty-free, non-exclusive, perpetual, irrevocable, sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works (including products) from, distribute, and display such content throughout the world in all media and you license to us all patent, trademark, trade secret, copyright or other proprietary rights in and to such content for publication on the Services pursuant to this Agreement; (ii) agree that we shall be free to use any ideas, concepts or techniques embodied therein for any purpose whatsoever, including developing and marketing products or services incorporating such ideas, concepts, or techniques, without attribution, without any liability or obligation to you; (iii) grant to Company the right to use the name that you submit in connection with such content. In addition, you hereby waive all moral rights you may have in any Public Posting or Submissions.

4.5. You shall be solely responsible for your own content and any Public Postings and Submissions. You affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish content you post or submit. You further agree that content you submit via Public Postings or Submissions will not contain Third-Party copyrighted material, or material that is subject to other Third-Party proprietary rights, unless you have permission from the rightful owner of the material or you are otherwise legally entitled to post the material and to grant us all of the license rights granted herein. You further agree that you will not submit to the Services any content or other material that is contrary to any posted "community guidelines" or similarly titled document, if any, or contrary to applicable local, national, and international laws and regulations.

4.6. We do not endorse any content submitted to the Services by any user or other licensor, or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with content. We do not permit copyright infringing activities and infringement of intellectual property rights on the Services, and we will remove all content if properly notified that such content infringes on another's intellectual property rights as set forth herein below. We reserve the right to remove content without prior notice. We reserve the right to decide whether your content violates this Agreement for reasons other than copyright infringement, such as, but not limited to, pornography, obscenity, or excessive length. We may at any time, without prior notice and in our sole discretion, remove such content and/or terminate a user's account or otherwise block access for submitting such material in violation of this Agreement.

4.7. We are not responsible for end user error or errors in inputs or for errors in any user supplied data. We do not independently verify the truthfulness or accuracy of any data or content input into the Services and are not responsible for the fraud, misrepresentation, negligence or misconduct of any end user or other Third-Party.

4.8. Neither party shall issue or release any announcement, statement, press release or other publicity or marketing materials relating to this Agreement or otherwise use the other party's trademarks, service marks, trade names, logos, domain names or other indicia of source, affiliation or sponsorship, in each case, without the prior written consent of the other party, which consent shall not be unreasonably withheld, conditioned or delayed; provided, however, that we may, without your consent, include your name and/or other indicia in our lists of current or former customers in promotional and marketing materials. Additionally, upon your consent, we may prepare a case study relating to your access and use of the Services.

5.1. If and to the extent any portion of the Services may require a fee payment or incremental payment or subscription, you agree to pay Company any applicable fees posted for the Services. Fees may differ based on criteria determined by Company. Company reserves the right to apply different pricing structures to different Merchants and Users. We may modify our fees, charges, and billing methods at any time. Any such changes may vary based on the Services you use, your account type, or other factors we determine in our discretion. Continued use of the Services constitutes acceptance of such changes. By completing and submitting any credit card or other payment authorization through the Services, you are authorizing Company to charge the fees to the account you identify. You must keep all billing information, including payment method, up to date. You agree to pay us for all charges incurred under your account, including all applicable taxes, fees, and surcharges. You authorize and direct us to charge your designated payment method for these charges or, if your designated payment method fails, to charge any other payment method you have on file with us. You will be responsible for accrued but unpaid charges, even if your account is canceled by you or terminated by us. During any free trial or other promotion, if any, you will still be responsible for any purchases and surcharges incurred using your account.

5.2. After 30 days from the date of any unpaid charges, your fee-based Services will be deemed delinquent and we may terminate or suspend your account and Services for nonpayment. We reserve the right to assess an additional 1.5 percent late charge (or the highest amount allowed by law, whichever is lower) per month if your payment is more than 30 days past due and to use any lawful means to collect any unpaid charges. You are liable for any fees, including attorney and collection fees, incurred by us in our efforts to collect any remaining balances from you. Except as otherwise mutually agreed in writing, we reserve the right to change our fees with 30 days' notice.

5.3. You are responsible for all charges incurred under your account, including applicable taxes, fees, surcharges, and purchases made by you or anyone you allow to use your account (including your children, family, friends, or any other person with implied, actual, or apparent authority) or anyone who gains access to your account as a result of your failure to safeguard your username, password, or other authentication credentials or information.

5.4 E-Gift Cards

Purchase and Security. The purchase of digital gift cards may include additional verification via the 3D Secure (3DS) security protocol, in order to ensure the security of your transaction.

Right of Withdrawal for the E-Gift Card. The Buyer has a period of fourteen (14) days from the date of purchase to exercise their right of withdrawal and obtain a full refund of the gift card, provided that it has not been partially or fully used. Any gift card that has been partially or fully used cannot be subject to a right of withdrawal.

Refund Conditions. In the event of a partial refund by the Merchant to JOW, for reasons such as an unavailable product or an adjustment in quantities, the Buyer may contact customer service at support@jow.fr. All refunds made in this context will be credited in the form of store credit usable exclusively on the JOW platform.

6.1. If you are not completely satisfied with the Services, your sole remedy is to cease using the Services. With respect to any fee-based Services, if you signed up for a designated term or timeframe, you will still be responsible for payment for the full term. If you did not subscribe for any minimum period, then you may cancel at any time on 30 days advanced notice, and cease to use the Services, then you will not be charged any additional amounts after the effective date of such termination. In any case, you will be responsible for any and all charges and activity accrued prior to your Services termination date, and those obligations will survive your termination of the Services. Company undertakes commercially reasonable efforts to ensure that the information it provides is current and accurate; however, Company does not warrant the accuracy of information. Company also undertakes commercially reasonable efforts to protect the confidentiality of any confidential information you provide, in accordance with the Privacy Policy; however, Company does not guaranty the confidentiality of such information against unauthorized Third-Party access or system failure.

6.2. THE SERVICES, THE WEBSITE, APPS, AND ALL INFORMATION, CONTENT, AND MATERIALS RELATED TO THE FOREGOING, ARE PROVIDED "AS IS." EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, NON-INTERFERENCE, SYSTEM INTEGRATION AND ACCURACY OF DATA. WE DO NOT WARRANT THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR VIRUS FREE. ALTHOUGH INFORMATION THAT YOU SUBMIT MAY BE PASSWORD PROTECTED, WE DO NOT GUARANTEE THE SECURITY OF ANY INFORMATION TRANSMITTED TO OR FROM THE SERVICES AND YOU AGREE TO ASSUME THE SECURITY RISK FOR ANY INFORMATION YOU PROVIDE THROUGH THE SERVICES.

6.3 AI Features — No Warranty; Allergen & Dietary Disclaimer

The JOWZI AI-powered features are provided on an "as is" basis. JOW provides no warranty as to the accuracy, completeness, relevance, error-free nature or suitability of AI-generated content, which may contain inaccuracies, hallucinations, omissions or biases. AI-generated recipe or product suggestions do not constitute medical, dietary or nutritional advice. It is your responsibility, in particular in the event of an allergy, intolerance, pathology or specific diet, to verify with the Merchant and on the product packaging the absence of any ingredient incompatible with your situation before purchasing or consuming a product. See Section 7.6 for the related limitation of liability.

7.1. IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, OR FOR LOSS OF PROFITS OR DAMAGES ARISING DUE TO BUSINESS INTERRUPTION OR FROM LOSS OR INACCURACY OF INFORMATION, INCLUDING IF AND TO THE EXTENT ANY OF THE FOREGOING ARISES IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OR INABILITY TO USE THE SERVICES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE AND EVEN IF WE WERE ADVISED THAT SUCH DAMAGES WERE LIKELY OR POSSIBLE. IN NO EVENT WILL THE AGGREGATE LIABILITY OF US TO YOU FOR ANY AND ALL CLAIMS ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, EXCEED THE TOTAL FEES PAID TO US BY YOU, IF ANY, DURING THE SIX-MONTH PERIOD PRECEDING THE DATE OF ANY CLAIM (OR $10 IF THE SERVICES ARE FREE). YOU ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY IS AN ESSENTIAL TERM BETWEEN YOU AND US RELATING TO THE PROVISION OF THE SERVICE TO YOU AND WE WOULD NOT PROVIDE THE SERVICE TO YOU WITHOUT THIS LIMITATION.

7.2. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS US AND OUR AFFILIATED COMPANIES, AND EACH OF OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, AGENTS, AND EMPLOYEES FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES, CLAIMS, JUDGMENTS, COSTS, EXPENSES AND LIABILITIES, INCLUDING REASONABLE ATTORNEYS' FEES, INCURRED BY US OR SUCH PARTIES AND/OR ARISING OUT OF OR RESULTING FROM (1) ANY ACTUAL OR ALLEGED VIOLATION BY YOU OF THIS AGREEMENT; (2) ANY ACTIVITY RELATED TO YOUR ACCOUNT BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICE WITH YOUR PASSWORD; (3) YOUR USE OF AND ACCESS TO THE SERVICES; (4) YOUR ACTUAL OR ALLEGED VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY OR PRIVACY RIGHT; (5) YOUR ACTUAL OR ALLEGED VIOLATION OF ANY LAW, RULE OR REGULATION; AND/OR (6) YOUR CONTENT OR DATA, INCLUDING IF IT CAUSES ANY DAMAGE TO A THIRD-PARTY. YOUR DEFENSE, INDEMNIFICATION AND HOLD HARMLESS OBLIGATIONS IN THIS AGREEMENT WILL SURVIVE THIS AGREEMENT AND YOUR USE OF THE SERVICES.

7.3. You acknowledge that the information on the Website and other Services is provided 'as is' for general information only. If you use the Services to provide any services in any heavily regulated industry, such as, without limitation, medical, legal, tax or financial advice, you are fully responsible for all such services, and represent and warrant that you are appropriately qualified and certified to do so, possessing all necessary licenses and permits to do so. You indemnify us for any failure by you or your agents to do so and/or to follow any applicable laws, rules and regulations. You may use the Services for informational purposes only, as an aid, but only as one information source among many, and not as the sole basis for making any decisions; you must conduct proper due diligence and use your own judgment when making any decisions based on any information, analytics or reports derived from the Services.

7.4. We shall not be liable for any circumstances arising out of causes beyond our reasonable control or without our fault or negligence, including, but not limited to, Acts of God, acts of civil or military authority, fires, riots, wars, embargoes, Internet disruptions, hacker attacks, or communications failures, or other force majeure.

7.5. If we breach this Agreement, you agree that your exclusive remedy is to recover, from us or any affiliates, resellers, distributors, and vendors, direct damages up to an amount equal to your Services fee for one month (or up to USD$10.00 if the Services are free). YOU CAN'T RECOVER ANY OTHER DAMAGES OR LOSSES, INCLUDING, WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE. These limitations and exclusions apply if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. Some or all of these limitations or exclusions may not apply to you if your state, province, or country doesn't allow the exclusion or limitation of incidental, consequential, or other damages.

7.6 AI Features — Deployer Status & Limitation of Liability

With regard to the artificial intelligence (AI) features implemented on the Platform, JOW acts as a deployer of an artificial intelligence system within the meaning of Article 3(4) of Regulation (EU) 2024/1689 ("AI Act"). As such, JOW is bound by a general obligation of means.

JOW implements appropriate human oversight of the artificial intelligence features, in particular for monitoring incidents and handling reports submitted by Users.

The User acknowledges and accepts that the content generated by these features may contain inaccuracies, omissions or biases inherent in the probabilistic nature of the artificial intelligence models used.

The User may report any generated content they consider inaccurate, inappropriate or contrary to these Terms to JOW at support@jow.fr.

The User acknowledges and accepts that the AI systems implemented in JOWZI may have intrinsic limitations, including, without limitation: hallucinations (the generation of inaccurate or fictitious information), biases, classification errors, omissions, misinterpretation of a prompt, suggestions unsuited to the context or to actual preferences, unavailability, latency, or incomplete responses.

JOW provides no warranty as to the accuracy, completeness, relevance, error-free nature or suitability of the generated content for the User's particular needs. The assistant's suggestions, recommendations and proposals constitute decision-making support and cannot replace the User's personal judgement. Before validating any order or taking any action having consequences for the User (payment, delivery, pickup, consumption), the User undertakes to check the contents of their cart and the nature of the products offered (quantities, packaging, prices, ingredients, allergens) and their conformity with the User's needs.

Recipe or product suggestions generated by the assistant do not in any way constitute medical, dietary or nutritional advice. It is the User's responsibility, in particular in the event of an allergy, intolerance, pathology or specific diet, to verify with the Merchant and on the product packaging the absence of any ingredient incompatible with their situation. JOW disclaims all liability for any allergic reaction, intolerance, health impairment or dietary consequence resulting from the consumption of a product suggested or added to the cart by the assistant.

Without prejudice to the mandatory provisions applicable for the benefit of the consumer, JOW cannot be held liable for:

• errors, hallucinations, omissions, biases, unsuitability or inaccuracies of the content generated by the AI systems;
• the consequences resulting from the User following a suggestion, recommendation or response of the assistant without verification;
• the consequences resulting from a decision taken by the User on the basis of an AI-generated summary of reviews without having consulted the original comments accessible on the recipe page;
• damages resulting from an erroneous indication concerning the composition of a product, the presence of an allergen or the compatibility of a product with a particular diet or health condition;
• indirect or intangible damages (commercial loss, loss of opportunity, harm to image) resulting from the use of the AI features;
• malfunctions arising from the third-party models or services used to implement these features, nor modifications of these models decided upon by their providers.

JOW reserves the right to modify, suspend or withdraw any artificial intelligence feature at any time, in particular to take account of regulatory developments, the quality of the models or technical constraints.

The User may report any generated content they consider inaccurate, inappropriate or contrary to these Terms to JOW at support@jow.fr.

8.1 This Agreement remains in effect until either party terminates it. Sections III through XV survive termination with respect to prior use of the Services. You may terminate at any time with notice or by canceling through the Services. Company may terminate without notice for breaches, or at its discretion with notice. After termination of this Agreement for any reason, you understand and acknowledge that Company will have no further obligation to provide the Services or access thereto. Upon termination, all licenses cease except the licenses granted by Company to you, and certain obligations (including payment obligations) survive.

9.1 Company may change these Terms at any time. You will be notified via email or via a notice posted on the Services. Changes become effective upon notice or posting, whichever occurs first. If you object to any such changes, your sole recourse will be to terminate this Agreement. Continued use of the Services indicates your acknowledgment of and agreement to the changes.

9.2 Company reserves the right to modify the reward values for in-app gamification challenges at any time. Users completing challenges must claim them to receive the associated reward value. Until claimed, this value can change.

10.1 Company reserves the right to modify or discontinue the Services at any time, with or without notice, including by adding or removing features and functionality. In the event of such modification or discontinuation of the Services, your sole remedy shall be to terminate this Agreement as set forth herein. Continued use of the Services indicates your acknowledgment, acceptance, and satisfaction with the modified Services.

11.1 Company and its vendors retain all right, title, and interest in and to the Services, the website, the information, content, software, materials, text, images, videos, logos, audio, look and feel, brands, data compilations, and usage data. We own the rights to any metadata we collect from or about your use of the Services. Company reserves the right to create and market public indexes and analyses derived from such data. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

11.2 All website and Services content is the property of Company or third parties and is protected by copyright as a collective work and/or compilation under U.S. copyright laws and international conventions.

11.3 We welcome your feedback. You agree, however, that (i) by submitting unsolicited ideas to us, you automatically forfeit your right to any intellectual property rights in such ideas; and (ii) unsolicited ideas submitted to us or any of our employees or representatives automatically become our property.

11.4 AI-Generated Content and User Prompts

Subject to any rights of the providers of the AI systems and to the applicable mandatory provisions, JOW grants the User, on the content generated by the assistant in response to their prompts, a right of use for personal, non-commercial purposes and within the context of the normal use of the service. The User undertakes not to exploit, redistribute, publish or use the generated content for commercial purposes, for training other AI systems, or for building datasets.

User Prompts and Contributions. The User warrants that their prompts, voice requests and, more generally, any contribution submitted to the assistant do not infringe the rights of third parties. The User grants JOW, free of charge, exclusively and worldwide, the right to use their prompts and interactions for the purposes of performing the Services, the normal operation of the service, quality measurement and continuous improvement.

The Services operate from the United States, and Company makes no representation regarding their availability outside the U.S. Access remains subject to this Agreement regardless of location. You must comply with U.S. export laws and regulations, plus applicable laws in your access jurisdiction. Personal information collected may be stored and processed on U.S. servers or in other countries where Company maintains facilities. You consent to such transfers outside your country of residence.

Company disclaims editorial control over third-party-supplied content, including advertisements. Opinions and information from third parties reflect their views, not Company's. You correspond with third parties at your own risk; Company bears no responsibility for the accuracy or reliability of such content. The Services may integrate third-party services via APIs or extensions without Company affiliation or endorsement, and you must review and comply with the applicable third-party terms independently. Company utilizes social logins (e.g., Facebook, Twitter, LinkedIn, Google) as third-party services without creating any endorsement. You may encounter inaccurate or objectionable content and waive legal remedies regarding such exposure. Company provides links to third-party websites without endorsement or warranty regarding any transactions. Certain third parties (e.g., Apple, Google, Microsoft) qualify as third-party beneficiaries when you access the Services through their devices, subject to their respective terms of service.

Copyright owners may submit DMCA notifications to Company's Copyright Agent containing: the signature of an authorized person; identification of the infringed copyrighted work(s); identification of the infringing material and its location; contact details; a good-faith belief statement; and an accuracy statement made under penalty of perjury. Company's designated notification method is email to customer@jow.com. Users receiving a content-removal notice may submit a counter-notice containing: a physical or electronic signature; identification of the removed content and its prior location; a good-faith belief that the removal resulted from mistake or misidentification; name, address, telephone and email; consent to jurisdiction; and acceptance of service. Upon receipt of a counter-notice, Company may restore the content within ten (10) business days unless the copyright owner files a court action.

15.1 Except for Excluded Disputes or where contrary to applicable law, all disputes between you and Jow regarding your relationship — including matters related to these Terms, use of the Services, and privacy/publicity rights — may be resolved through binding individual arbitration under the American Arbitration Association (AAA) rules for consumer disputes, with jury trial waived. You may alternatively bring a claim in local small claims court if permitted. Claims must be brought individually only; you cannot participate in class actions, class-wide arbitrations, private attorney general claims, or consolidated claims involving another person's account. This provision is governed by the U.S. Federal Arbitration Act. If the AAA cannot schedule a hearing within 160 days, either party may elect Judicial Arbitration and Mediation Services (JAMS) instead. Arbitrators cannot award damages conflicting with these Terms.

You may opt out within 30 days of first becoming subject to this provision by written notice to: 160 Greentree Dr. #101, Dover, DE 19904, or customer@jow.com, including your name, residence address, account email, and a clear opt-out statement.

15.2 A counter-notice must include your name, residence address, email, and a statement consenting to federal court jurisdiction in Delaware. If the class-action prohibition is found unenforceable, that language becomes void. This arbitration agreement survives termination of your relationship with Jow.

16.1 You must comply with all applicable laws and regulations. You cannot assign your rights or obligations; any attempted sublicense, assignment, or transfer is void. If Jow is sold, the sale does not constitute a transfer of personal information, provided the buyer assumes Jow's obligations under these Terms and the Privacy Policy. This Agreement is governed by Delaware law, excluding conflict-of-law principles, and you submit to the exclusive jurisdiction of the courts of Dover, Delaware. This Agreement constitutes the entire agreement and supersedes prior agreements. Company's failure to enforce any right does not constitute a waiver. If any provision is found invalid, the courts should effectuate the parties' intentions and the remaining provisions stay in effect. Any claim must be filed within three (3) months of arising or be forever barred.

17.1 Automatic Renewal. Any paid subscription taken out by the User is automatically renewed after its expiry date until terminated by the User. You must manage subscriptions through the Google Play Store or the Apple Store directly.

17.2 Refund Policy. There are no refunds or credits for partially used membership periods. Jow may grant refunds on a case-by-case basis at its sole discretion; one grant does not obligate future refunds. Cancellation allows continued access through the end of the current billing period.

18.1 Definition. "Challenges" are offerings on jow.com and the Jow application, characterized by a description, an emoji or image, and a dollar reward amount. Challenges are merchant-independent, with consistent amounts across connected merchants.

18.2 Participation. Challenges are available to users without prior orders who log into Jow with merchant accounts. They are free and not mandatory for platform access or ordering.

18.3 Accessibility and Rewards. Challenge visibility depends on a user's order history; new challenges unlock based on completed orders or previous challenges. Users must claim rewards within one month of completion to earn money on the Jow Card; after this period, completed challenges yield unclaimed winnings. Earned amounts function as free coupons, usable for three months from collection. All accumulated challenge winnings appear in user profiles under "Promo & Loyalty Advantages." Jow exclusively creates and edits all platform challenges, reserving the right to modify descriptions, reward amounts, and expiration dates. Challenges no longer displayed become unavailable and can no longer be completed.

18.4 Challenge Rewards — Mechanics

The User has the option of viewing certain Challenges according to their number of orders and of unlocking new Challenges. The Challenges to be unlocked depend either on a number of orders to be completed, or on specific previous Challenges to be completed.

Once a Challenge is completed, the User has one (1) month to credit their winnings to the Pot (counted from the completion date). Beyond this period, the Challenge will remain completed but the winnings will no longer be recoverable.

Once a Challenge is completed and credited to the Pot, the winnings are added to the JOW Card. The Pot can be used by the User each time an order is placed, through the use of a free coupon. The free coupon linked to a completed Challenge can be used for three (3) months from the date it is recovered.

All amounts accumulated through the Challenges, and credited to the Pot on the JOW Card, are available in the User's profile, in the "Promo & Loyalty Benefits" section.

JOW is the only operator able to create and edit Challenges across the entire platform. JOW reserves the right to modify the description and/or the reward amount of a Challenge at any time, as well as its end date (expiration date). A Challenge that is no longer displayed in the area of ongoing Challenges is no longer available and can no longer be completed.