✅ Where is my order confirmation?
When you place an order, you may receive one or two confirmation emails depending on how you check out:
- If you check out through Jow, you’ll receive two emails:
- one from Jow
- one from your grocer
Please note: the confirmation from your grocer may display the price before Jow discounts are applied. Don’t worry — your final total (with discounts included) will appear in your Jow confirmation email or in your order details in the Jow app.
- If you check out directly with your grocer, you’ll receive only one confirmation email from them.
If you don’t see a confirmation email, please:
- Check your spam/junk folder.
- Review your most recent order history in the app or on your grocer’s website.
- Contact your grocer’s customer service or reach out to us at support@jow.com for help.