💰 I had a payment error, was I charged?
If you experience a payment validation error, you might notice a temporary transaction on your bank account. This is known as a temporary payment authorization. It won't be charged and will disappear from your account within a few hours. Depending on your bank's processing times, it might take up to 3 business days to appear in your account. Weekends and holidays could also affect these timelines.
We suggest not trying more than 2 times, as multiple attempts might lead to concerns from your bank. Here are a few steps to consider during your attempt(s):
- Delete and reinstall the Jow app.
- Sign in to your Grocers account and try submitting your order from there; the items in your cart will carry over from the Jow app. If the order fails once more, get in touch with the grocer's customer service. They might be able to resolve the issue. This way, you can keep shopping without much interruption.
- Log in using a different account.
- You can try using a different payment method.
If you require further assistance, don't hesitate to contact us at support@jow.com. We're here to help.