How does Jow work?

My account

Discount

Payment on Jow

Cart and Orders

Order pickup

What is New?

Recipes and Cookbook

To get the true Jow experience, we recommend that you log into the account for your grocery store. That way, you can have your cake and eat it too (or, in other words, create shopping lists, check out, and buy your groceries).

You can also log in to Jow with your Facebook, Google, or Apple account. With a social account, you can create a shopping list and check off your items as you place them in your cart (in-store or online).

 To get the true Jow experience, we recommend that you log into the account for your grocery store. That way, you can have your cake and eat it too (or, in other words, create shopping lists, check out, and buy your groceries). 
  
 You can also log in to Jow with your Facebook, Google, or Apple account. With a social account, you can create a shopping list and check off your items as you place them in your cart (in-store or online).  

#10, #topfive, Account creation, social, provider, merchant, #AZ=en_US

🧡 How do I create a Jow account?

Jow is a weekly meal planning and grocery app that recommends recipes and orders the ingredients and other goods for pickup or delivery from your favorite store. We take the stress out of cooking and shopping and help you prepare and enjoy easy, delicious meals at home.

 Jow is a weekly meal planning and grocery app that recommends recipes and orders the ingredients and other goods for pickup or delivery from your favorite store. We take the stress out of cooking and shopping and help you prepare and enjoy easy, delicious meals at home.  

Jow, what is it, #topfive, menu, list, taste, #10, #AZ=en_US

🍝 What is Jow?

Talking about money can be weird, but not to us. Times are crazy right now and saving anywhere you can makes a big difference. Jow helps you save money in a few ways.
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When you add a recipe to your cart, Jow only fills your shopping list with the quantities required for the recipe, so you’re only buying what you need #byefoodwaste not #buyfoodwaste
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We also have a filter if you only want to see the cheapest items
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You can easily add and remove grocery items based on what you already have in your pantry (we’re not really the “upselling” type)
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When you shop through Jow, you’re not tempted by the candy aisle :-) 
</li>
<li>
Time is money, right? Instead of getting in the car, driving to the store, walking inside, getting a cart, etc. etc. etc., Jow creates your menu plan and allows you to shop for your groceries from anywhere (yep, even at a baseball game, swim meet, or airport terminal).
</li>
</ul>

 Talking about money can be weird, but not to us. Times are crazy right now and saving anywhere you can makes a big difference. Jow helps you save money in a few ways. 
 
 
 When you add a recipe to your cart, Jow only fills your shopping list with the quantities required for the recipe, so you’re only buying what you need #byefoodwaste not #buyfoodwaste 
 
 
 We also have a filter if you only want to see the cheapest items 
 
 
 You can easily add and remove grocery items based on what you already have in your pantry (we’re not really the “upselling” type) 
 
 
 When you shop through Jow, you’re not tempted by the candy aisle :-)  
 
 
 Time is money, right? Instead of getting in the car, driving to the store, walking inside, getting a cart, etc. etc. etc., Jow creates your menu plan and allows you to shop for your groceries from anywhere (yep, even at a baseball game, swim meet, or airport terminal). 
 
 

#20, #topfive, optimization, savings, deals, coupon, save money, #AZ=en_US

💸 How does Jow help me save money?

Yes! You can create a shopping list without ordering by using a social account (Apple, Google, or Facebook login) 🎉🎉🎉

To do this,
<ul>
<li>
log into your preferred social account within the Jow app, 
</li>
<li>
then choose the number of recipes you want to make. 
</li>
<li>
Tap Let's go!
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</ul>
During your onboarding, you would have already specified your household size, your kitchen equipment, and your dietary preferences. Create your menu either using our personalized recommendations or searching for recipes.

Voila! You can then use this list to do your shopping in-store and check off items as you add them to your cart. Once you have checked off all the items, click on "I'm done shopping" to save your menu to your Jow account. You can come back here when you're ready to cook and enjoy your delicious recipes! 😋

 Yes! You can create a shopping list without ordering by using a social account (Apple, Google, or Facebook login) 🎉🎉🎉 
  
 To do this, 
 
 
 log into your preferred social account within the Jow app,  
 
 
 then choose the number of recipes you want to make.  
 
 
 Tap  Let's go!  
 
   
 During your onboarding, you would have already specified your household size, your kitchen equipment, and your dietary preferences. Create your menu either using our personalized recommendations or searching for recipes. 
  
 Voila! You can then use this list to do your shopping in-store and check off items as you add them to your cart. Once you have checked off all the items, click on "I'm done shopping" to save your menu to your Jow account. You can come back here when you're ready to cook and enjoy your delicious recipes! 😋 

#30,#topfive, Shopping list, grocery, save recipes, menu, #AZ=en_US

📝 Can I create and save a shopping list without a Grocer account?

It’s 8:15 am and you see a cocktail recipe on the Jow app. You lie in bed and think to yourself “wow, I want this, but not right now.” 
Easily find this recipe later by “Favoriting” it! Just tap the red heart icon and the recipe will be saved. 

You can find all of your Favorited recipes in a couple places: the Time to cook tab, as well as in the shopping cart tab when you replace a recipe in your menu. Swap out a recipe with a tried-and-true favorite by clicking “Replace” by the recipe you want to replace, and the My Favorites category will appear for you to choose a replacement.

 It’s 8:15 am and you see a cocktail recipe on the Jow app. You lie in bed and think to yourself “ wow, I want this, but not right now. ”  
 Easily find this recipe later by “Favoriting” it! Just tap the red heart icon and the recipe will be saved.  
  
 You can find all of your Favorited recipes in a couple places: the   Time to cook   tab, as well as in the  shopping cart  tab when you replace a recipe in your menu. Swap out a recipe with a tried-and-true favorite by clicking “Replace” by the recipe you want to replace, and the My Favorites category will appear for you to choose a replacement. 

#31, #topfive, find, recipe, search, dishes, diet, favorite recipes, save recipes, save #AZ=en_US

⏰ How do I save a recipe and find it later?

Oh no! We are so sorry to hear this. If you have damaged or missing items, please reach out to the customer service team at your preferred local grocery store that is linked with your Jow account and they will be able to assist you.

You can reach out to Kroger regarding damaged or missing products here: 
Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact us at 1-800-576-4377, Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST.

 Oh no! We are so sorry to hear this. If you have damaged or missing items, please reach out to the customer service team at your preferred local grocery store that is linked with your Jow account and they will be able to assist you. 
  
  You can reach out to Kroger regarding damaged or missing products here:   
 Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact us at 1-800-576-4377, Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST. 

#40 , #topfive, missing product, damaged product, rotten, expiration date, sell by date, missing, items missing, broken #AZ=en_US

😟 Some of my items were missing or damaged

To cancel your order, please contact the grocer in which your order is being fulfilled. Keep in mind that they may have deadlines for cancellations. Once your order is canceled, it may take up to 24 hours for Jow to recognize that your order has been canceled, and from there, we will process any necessary refunds.

For HEB users (My H‑E‑B app)
<ul>
<li>
Tap Orders.
</li>
<li>
Tap In progress.
</li>
<li>
Find the order you'd like to cancel and tap View details.
</li>
<li>
Scroll down to the bottom of the screen and tap Cancel Order - if you do not see Cancel Order, we are unable to cancel this order.
</li>
<li>
Tap Cancel Order again to confirm.
</li>
</ul>For any additional assistance please refer to the HEB site for customer service.

For Kroger users

If you have trouble canceling an order, contact Customer Service at 
1-800-576-4377
<ul>
<li>
Monday through Friday from 8 am to Midnight EST
</li>
<li>
Saturday and Sunday from 8 am to 9:30 pm EST.
</li>
</ul>

 ​
 ​

 To cancel your order, please contact the grocer in which your order is being fulfilled. Keep in mind that they may have deadlines for cancellations. Once your order is canceled, it may take up to 24 hours for Jow to recognize that your order has been canceled, and from there, we will process any necessary refunds. 
  
  For HEB users (My H‑E‑B app)  
 
 
 Tap  Orders . 
 
 
 Tap  In progress . 
 
 
 Find the order you'd like to cancel and tap  View details . 
 
 
 Scroll down to the  bottom  of the screen and tap  Cancel Order  - if you do not see Cancel Order,  we are unable to cancel this order . 
 
 
 Tap  Cancel Order  again to confirm. 
 
  For any additional assistance please refer to the HEB site for customer service. 
  
  For Kroger users  
  
 If you have trouble canceling an order, contact Customer Service at  
 1-800-576-4377 
 
 
 Monday through Friday from 8 am to Midnight EST 
 
 
 Saturday and Sunday from 8 am to 9:30 pm EST. 
 
   
  
  ​ 
  ​ 

#50 , #topfive, cancelation, cancel order, cancel #AZ=en_US

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