For HEB
Your order will be ready for pickup during the pickup window you selected at checkout in Jow. You don't need to wait for a text message or email. You can check your order status by viewing your order details in the H-E-B app or the website.
If you miss your pickup time, the store will gladly hold your products until the end of the day. If you can’t pick up your order on your scheduled pickup day, your shopper will call you to reschedule your pickup.
For Kroger
Your time slot is a one-hour window in which you can arrive to pick up your groceries. If you cannot pick up your order on the scheduled date, the items in your order will be restocked in the store, and you'll need to place your order again.
Please refer to your preferred grocer for any additional assistance regarding order pickup.
For Instacart
Your order will be ready for pick up at the beginning of the timeslot you choose during checkout.
When your order is ready for pickup, you’ll get a text or app push notification on your phone, along with pickup instructions.
When you get to the store, follow the instructions to let Instacart know you arrived.
Depending on the store, you'll either pick up your order inside or wait while they bring your order out to your car.
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