For HEB

Your order will be ready for pickup during the pickup window you selected at checkout in Jow. You don't need to wait for a text message or email. You can check your order status by viewing your order details in the H-E-B app or the website.

If you miss your pickup time, the store will gladly hold your products until the end of the day. If you can’t pick up your order on your scheduled pickup day, your shopper will call you to reschedule your pickup.
 ​For Kroger

Your time slot is a one-hour window in which you can arrive to pick up your groceries. If you cannot pick up your order on the scheduled date, the items in your order will be restocked in the store, and you'll need to place your order again.

Please refer to your preferred grocer for any additional assistance regarding order pickup.

​For Instacart

Your order will be ready for pick up at the beginning of the timeslot you choose during checkout.

When your order is ready for pickup, you’ll get a text or app push notification on your phone, along with pickup instructions.

When you get to the store, follow the instructions to let Instacart know you arrived. 

Depending on the store, you'll either pick up your order inside or wait while they bring your order out to your car. ​

 For  HEB  
  
 Your order will be ready for pickup during the pickup window you selected at checkout in Jow. You don't need to wait for a text message or email. You can check your order status by viewing your order details in the H-E-B app or the website. 
  
 If you miss your pickup time, the store will gladly hold your products until the end of the day. If you can’t pick up your order on your scheduled pickup day, your shopper will call you to reschedule your pickup. 
  ​For  Kroger  
  
 Your time slot is a  one-hour window  in which you can arrive to pick up your groceries. If you cannot pick up your order on the scheduled date, the items in your order will be  restocked  in the store, and you'll need to  place your order again.  
  
 Please refer to your preferred grocer for any additional assistance regarding order pickup. 
  
 ​For  Instacart  
  
 Your order will be ready for pick up  at the beginning of the timeslot you choose during checkout . 
  
 When your order is ready for pickup, you’ll get a text or app push notification on your phone, along with pickup instructions. 
  
 When you get to the store, follow the instructions to let Instacart know you arrived.  
  
 Depending on the store, you'll either pick up your order inside or wait while they bring your order out to your car. ​ 

time, ready for pickup, order pickup, pickup time, #AZ=en_US

⏰ When will my order be ready for pickup?

For HEB users, yes, someone else may pick up your order. Please be sure they know the name on the order and the order number.

For Kroger users, in addition to the name and order number, they would just need to provide a valid ID for any age-restricted items.

For Instacart users, Use the Send a Friend or Family Member feature which lets customers share their order details with friends and family to delegate pickup to another driver. Place the order and send a friend to pick it up!
 ​

 For  HEB  users, yes, someone else may pick up your order. Please be sure they know the name on the order and the order number. 
  
 For  Kroger  users, in addition to the name and order number, they would just need to provide a valid ID for any age-restricted items. 
  
 For  Instacart  users, Use the   Send a Friend or Family Member   feature which lets customers share their order details with friends and family to delegate pickup to another driver. Place the order and send a friend to pick it up! 
  ​ 

help, someone else, friend, pickup order, confirmation, #AZ=en_US

👥 Can someone else pick up my order?

Once your order is placed, all communications will occur between you and your grocer, regardless of whether you've checked out with Jow.

Kroger:
<ol>
<li>
When you arrive at your store, follow the signs to the Pickup area and park in one of the marked spaces. 
</li>
<li>
Next, scan the QR code on the sign to let the Pickup associates know you’ve arrived.
</li>
<li>
An associate will bring your order out and load it into your vehicle, then you can be on your way!
</li>
</ol>TIP: If you’re using the app, turn location services on. A Kroger associate will automatically be notified when you’ve arrived!

HEB:

Order online, then locate the curbside pickup parking spots at your selected time. Text the number on the sign when you've arrived and they'll load your groceries into your car!

   Once your order is placed, all communications will occur between you and your grocer, regardless of whether you've checked out with Jow.   
  
  Kroger:  
 
 
 When you arrive at your store, follow the signs to the Pickup area and park in one of the marked spaces.  
 
 
 Next,  scan the QR code  on the sign to let the Pickup associates know you’ve arrived. 
 
 
 An associate will bring your order out and load it into your vehicle, then you can be on your way! 
 
  TIP: If you’re using the app,  turn location services on . A Kroger associate will automatically be notified when you’ve arrived! 
  
  HEB:  
  
 Order online, then locate the curbside pickup parking spots at your selected time. Text the number on the sign when you've arrived and they'll load your groceries into your car! 
  
  

order pickup, store, confirmation, curbside pickup, #AZ=en_US