If some of your products are unavailable, please refer to your selected store. They offer various solutions to resolve this situation. You can contact them directly for further information.
You can initiate a refund or exchange request online via your heb.com account or by contacting the customer service center. Please note that certain categories of items must be returned in-store with a receipt. Customer service is available at 1-855-803-0611, Monday to Sunday, from 7 am to 8 pm.
If you encounter a freshness issue or if a product is damaged, you can request a refund through the Kroger website or app by checking your purchase history and selecting the relevant item. You can also call 1-800-KROGERS for assistance.
If any items are missing from your order, contact the store where you placed your order. Depending on the store's policy, the missing items may available for pickup, delivered, or refunded. If you are in an area without a Kroger store, request a refund online or via the app.
Visit the Contact Us page to submit item or experience issues via chat, email, or phone. The contact number specific to this region is 1-833-KRO-FRSH (1-800-576-4377).
These conditions apply to the following providers: Fred Mayer, Fry’s, Smith’s Food and Drug, Ralph’s, King Soopers, City Market, Mariano’s, Jay C Food Store, Pay-Less Super Markets, Dillons, Gerbes, Baker's, QFC, Pick'n Save, and Metro Market.
Notify Instacart as soon as possible if your order:
Contains missing items that were charged on the final receipt.
Contains damaged, spoiled, or unusable items.
For missing or damaged items, a refund or credit will be issued for a future order, up to the amount you paid for the item in question. Instacart may also issue a partial refund or credit if only part of the item is missing or damaged.
You can report any issues with your order within 4 days of pickup or delivery to receive credit. If you prefer a refund, feel free to contact Instacart.
You can contact Instacart's customer satisfaction center by e-mail at help@instacart.com or by phone at 1-(888)-2-INSTACART or 1-(888)-246-7822.
Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact Harris Teeter at 1-800-576-4377, Monday through Friday, 8 am to Midnight EST, and Saturday and Sunday, 8 am to 9:30 pm EST.
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