Need help?

🥕 How do I modify my order?

Hy-Vee

After your order is placed, you can add items to it up to 4 hours before your scheduled pickup or delivery time.

  • Add items to your order through Order History in your Aisles Online account.

  • Select View Order History

  • followed by Add Items to Order.

If you need to remove an item, refer to the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process.

H-E-B

If you forgot something, you can add up to 20 items to your order up to 2.5 hours before your order is scheduled for delivery or pickup.

If you no longer need something, you can remove items from your order up to 24 hours before your order is scheduled for delivery or pickup.

​To add or remove items from your order on your computer:

  1. While logged in to heb.com, hover over your name in the upper right corner of the screen.

  2. Select "Order Status."

  3. Select "View" on the order you'd like to change.

To add items, select “Add Items” and follow the prompts. If you don’t see the "Add Items" button, H-E-B cannot fulfill add-on items for this order.

To remove items, click the X next to any item you’d like to remove. If you remove all items, your order will be canceled.

To add or remove items from your order on your mobile browser:

  1. While logged in to heb.com, tap the menu icon in the upper left corner of the screen.

  2. Tap "My Account."

  3. Tap "Online Orders."

  4. Scroll to "Order History" and tap "See order history."

  5. Choose the order you'd like to change.

Kroger

You can't change pickup time or location once the order is placed.

If you’ve placed an order for next-day Pickup, you can add or edit items until Midnight of the day before your scheduled pickup.

Once you submit an order for same-day Pickup you cannot make changes. If you forgot an item or need to make changes, you can cancel your order and place it again, but you may lose your reserved time slot.

Instacart

If your shopper hasn’t begun your order, you can update your order on the Order page. If your shopper has already started working on your order, you can Chat with them for assistance.

Add a new item

To add an item to your order—

  1. Make sure you’re on the correct Store page

  2. Find each item you want to add

  3. Tap the Shopping cart icon

  4. At the bottom of the cart window, tap Add to Order in Progress

  5. Follow the prompts for confirmation.

You may see more than 1 authorization hold on the order if adjustments made after checkout exceed the original authorization total amount. Go to Authorization holds, recurring payments and unknown charges to learn more about authorization holds.

Change the quantity or remove an item

In the app—

  1. Tap Account at the bottom of your screen

  2. Tap Orders

  3. Tap the current order

  4. Tap the item you want to edit

  5. Tap the plus or minus symbol to increase or decrease the quantity.

On the website—

  1. At the top left, click the 3 horizontal lines

  2. Click Your Orders

  3. Select the order you want to update

  4. In the item list, select the item you want to adjust the quantity on

  5. On this item, click the number and adjust as you like

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