<h2 id="h_ab2ea7a788">Hy-Vee</h2>
After your order is placed, you can add items to it up to 4 hours before your scheduled pickup or delivery time.
<ul>
<li>
Add items to your order through Order History in your Aisles Online account.
</li>
<li>
Select View Order History
</li>
<li>
followed by Add Items to Order.
</li>
</ul>If you need to remove an item, refer to the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process.


<h2 id="h_c384ba23c2">H-E-B</h2>
If you forgot something, you can add up to 20 items to your order up to 2.5 hours before your order is scheduled for delivery or pickup.
If you no longer need something, you can remove items from your order up to 24 hours before your order is scheduled for delivery or pickup.

​To add or remove items from your order on your computer:
<ol>
<li>
While logged in to<a href="http://heb.com/" target="_blank" class="intercom-content-link"> heb.com</a>, hover over your name in the upper right corner of the screen.
</li>
<li>
Select "Order Status."
</li>
<li>
Select "View" on the order you'd like to change.
</li>
</ol>To add items, select “Add Items” and follow the prompts. If you don’t see the "Add Items" button, H-E-B cannot fulfill add-on items for this order.
To remove items, click the X next to any item you’d like to remove. If you remove all items, your order will be canceled.
To add or remove items from your order on your mobile browser:
<ol>
<li>
While logged in to<a href="http://heb.com/" target="_blank" class="intercom-content-link"> heb.com</a>, tap the menu icon in the upper left corner of the screen.
</li>
<li>
Tap "My Account."
</li>
<li>
Tap "Online Orders."
</li>
<li>
Scroll to "Order History" and tap "See order history."
</li>
<li>
Choose the order you'd like to change.
</li>
</ol>
<h2 id="h_9dd090fd9d">Kroger</h2>
You can't change pickup time or location once the order is placed.
If you’ve placed an order for next-day Pickup, you can add or edit items until Midnight of the day before your scheduled pickup.

Once you submit an order for same-day Pickup you cannot make changes. If you forgot an item or need to make changes, you can cancel your order and place it again, but you may lose your reserved time slot.


<h2 id="h_8ef3db024e">Instacart</h2>
If your shopper hasn’t begun your order, you can update your order on the Order page. If your shopper has already started working on your order, you can Chat with them for assistance.
<ul>
<li>
<a href="https://www.instacart.com/help/section/360007902851/360039571091" target="_blank" class="intercom-content-link">How to Chat With Your Shopper</a>
</li>
<li>
<a href="https://www.instacart.com/help/section/360007902851/360039162832" target="_blank" class="intercom-content-link">How to Check Order Status</a>
</li>
</ul><h4 id="h_2d058045e9">Add a new item</h4>
To add an item to your order—
<ol>
<li>
Make sure you’re on the correct Store page
</li>
<li>
Find each item you want to add
</li>
<li>
Tap the Shopping cart icon
</li>
<li>
At the bottom of the cart window, tap Add to Order in Progress
</li>
<li>
Follow the prompts for confirmation.
</li>
</ol>You may see more than 1 authorization hold on the order if adjustments made after checkout exceed the original authorization total amount. Go to <a href="https://www.instacart.com/help/section/360007797992/360039572571" target="_blank" class="intercom-content-link">Authorization holds, recurring payments and unknown charges</a> to learn more about authorization holds.

<h4 id="h_fd93ca6848">Change the quantity or remove an item</h4>
In the app—
<ol>
<li>
Tap Account at the bottom of your screen
</li>
<li>
Tap Orders
</li>
<li>
Tap the current order
</li>
<li>
Tap the item you want to edit
</li>
<li>
Tap the plus or minus symbol to increase or decrease the quantity.
</li>
</ol>On the website—
<ol>
<li>
At the top left, click the 3 horizontal lines
</li>
<li>
Click Your Orders
</li>
<li>
Select the order you want to update
</li>
<li>
In the item list, select the item you want to adjust the quantity on
</li>
<li>
On this item, click the number and adjust as you like
</li>
</ol>

 Hy-Vee 
 After your order is placed, you can add items to it up to 4 hours before your scheduled pickup or delivery time. 
 
 
 Add items to your order through Order History in your Aisles Online account. 
 
 
 Select View Order History 
 
 
 followed by Add Items to Order. 
 
  If you need to remove an item, refer to the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process. 
  
  
 H-E-B 
 If you forgot something, you can add up to 20 items to your order up to 2.5 hours before your order is scheduled for delivery or pickup. 
 If you no longer need something, you can remove items from your order up to 24 hours before your order is scheduled for delivery or pickup. 
  
 ​To add or remove items from your order on your computer: 
 
 
 While logged in to  heb.com , hover over your name in the upper right corner of the screen. 
 
 
 Select "Order Status." 
 
 
 Select "View" on the order you'd like to change. 
 
  To add items, select “Add Items” and follow the prompts. If you don’t see the "Add Items" button, H-E-B cannot fulfill add-on items for this order. 
 To remove items, click the X next to any item you’d like to remove. If you remove all items, your order will be canceled. 
 To add or remove items from your order on your mobile browser: 
 
 
 While logged in to  heb.com , tap the menu icon in the upper left corner of the screen. 
 
 
 Tap "My Account." 
 
 
 Tap "Online Orders." 
 
 
 Scroll to "Order History" and tap "See order history." 
 
 
 Choose the order you'd like to change. 
 
   
 Kroger 
 You can't change pickup time or location once the order is placed. 
 If you’ve placed an order for next-day Pickup, you can add or edit items until Midnight of the day before your scheduled pickup. 
  
 Once you submit an order for same-day Pickup you cannot make changes. If you forgot an item or need to make changes, you can cancel your order and place it again, but you may lose your reserved time slot. 
  
  
 Instacart 
 If your shopper hasn’t begun your order, you can update your order on the Order page.  If your shopper has already started working on your order, you can  Chat  with them for assistance. 
 
 
   How to Chat With Your Shopper   
 
 
   How to Check Order Status   
 
  Add a new item 
 To add an item to your order— 
 
 
 Make sure you’re on the correct  Store  page 
 
 
 Find each item you want to add 
 
 
 Tap the  Shopping   cart  icon 
 
 
 At the bottom of the cart window, tap  Add to Order in Progress  
 
 
 Follow the prompts for confirmation. 
 
  You may see more than 1 authorization hold on the order if adjustments made after checkout exceed the original authorization total amount. Go to   Authorization holds, recurring payments and unknown charges   to learn more about authorization holds. 
  
 Change the quantity or remove an item 
 In the app— 
 
 
 Tap  Account  at the bottom of your screen 
 
 
 Tap  Orders  
 
 
 Tap the current order 
 
 
 Tap the item you want to edit 
 
 
 Tap the plus or minus symbol to increase or decrease the quantity. 
 
  On the website— 
 
 
 At the top left, click the 3 horizontal lines 
 
 
 Click  Your Orders  
 
 
 Select the order you want to update 
 
 
 In the item list, select the item you want to adjust the quantity on 
 
 
 On this item, click the number and adjust as you like 
 
 

#20 ,modify my order, switch products, different timeslot, #AZ=en_US

🥕 How do I modify my order?

If some of your products are unavailable, please refer to your selected store. They offer various solutions to resolve this situation. You can contact them directly for further information.

<h2 id="h_a4cd9e38fb">H-E-B</h2>
You can initiate a refund or exchange request online via your heb.com account or by contacting the customer service center. Please note that certain categories of items must be returned in-store with a receipt. Customer service is available at 1-855-803-0611, Monday to Sunday, from 7 am to 8 pm.

<h2 id="h_078cbf934d">Kroger</h2>
If you encounter a freshness issue or if a product is damaged, you can request a refund through the Kroger website or app by checking your purchase history and selecting the relevant item. You can also call 1-800-KROGERS for assistance. If any items are missing from your order, contact the store where you placed your order. Depending on the store's policy, the missing items may available for pickup, delivered, or refunded. If you are in an area without a Kroger store, request a refund online or via the app. ​ Visit the Contact Us page to submit item or experience issues via chat, email, or phone. The contact number specific to this region is 1-833-KRO-FRSH (1-800-576-4377). ​
These conditions apply to the following providers: Fred Mayer, Fry’s, Smith’s Food and Drug, Ralph’s, King Soopers, City Market, Mariano’s, Jay C Food Store, Pay-Less Super Markets, Dillons, Gerbes, Baker's, QFC, Pick'n Save, and Metro Market.

<h2 id="h_997bf709ed">Instacart</h2>
Notify Instacart as soon as possible if your order:
<ul>
<li>
Contains missing items that were charged on the final receipt.
</li>
<li>
Contains damaged, spoiled, or unusable items. For missing or damaged items, a refund or credit will be issued for a future order, up to the amount you paid for the item in question. Instacart may also issue a partial refund or credit if only part of the item is missing or damaged.
</li>
</ul>You can report any issues with your order within 4 days of pickup or delivery to receive credit. If you prefer a refund, feel free to contact Instacart. You can contact Instacart's customer satisfaction center by e-mail at <a target="_blank" class="intercom-content-link">help@instacart.com</a> or by phone at 1-(888)-2-INSTACART or 1-(888)-246-7822.

<h2 id="h_7a6c86aa87">Harris Teeter</h2>
Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact Harris Teeter at 1-800-576-4377, Monday through Friday, 8 am to Midnight EST, and Saturday and Sunday, 8 am to 9:30 pm EST.

 If some of your products are unavailable, please refer to your selected store. They offer various solutions to resolve this situation. You can contact them directly for further information. 
  
 H-E-B 
 You can initiate a refund or exchange request online via your  heb.com  account or by contacting the customer service center. Please note that certain categories of items must be returned in-store with a receipt. Customer service is available at  1-855-803-0611 , Monday to Sunday, from 7 am to 8 pm. 
  
 Kroger 
 If you encounter a freshness issue or if a product is damaged, you can request a refund through the Kroger website or app by checking your purchase history and selecting the relevant item. You can also call  1-800-KROGERS  for assistance. If any items are missing from your order, contact the store where you placed your order. Depending on the store's policy, the missing items may available for pickup, delivered, or refunded. If you are in an area without a Kroger store, request a refund online or via the app. ​ Visit the  Contact Us  page to submit item or experience issues via chat, email, or phone. The contact number specific to this region is  1-833-KRO-FRSH  (1-800-576-4377). ​ 
 These conditions apply to the following providers: Fred Mayer, Fry’s, Smith’s Food and Drug, Ralph’s, King Soopers, City Market, Mariano’s, Jay C Food Store, Pay-Less Super Markets, Dillons, Gerbes, Baker's, QFC, Pick'n Save, and Metro Market. 
  
 Instacart 
 Notify Instacart as soon as possible if your order: 
 
 
 Contains missing items that were charged on the final receipt. 
 
 
 Contains damaged, spoiled, or unusable items. For missing or damaged items, a refund or credit will be issued for a future order, up to the amount you paid for the item in question. Instacart may also issue a partial refund or credit if only part of the item is missing or damaged. 
 
  You can report any issues with your order within 4 days of pickup or delivery to receive credit. If you prefer a refund, feel free to contact Instacart. You can contact Instacart's customer satisfaction center by e-mail at   help@instacart.com   or by phone at  1-(888)-2-INSTACART  or  1-(888)-246-7822 . 
  
 Harris Teeter 
 Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact Harris Teeter at  1-800-576-4377 , Monday through Friday, 8 am to Midnight EST, and Saturday and Sunday, 8 am to 9:30 pm EST. 

missing products, damaged products, unavailability, refund products,

🍅 Missing / expired or damaged product in your order

You can find your recipes under Ordered recipes in the profile section in the app. 

From the website, simply click What's cooking in the top left of the page and you’ll be able to see all the recipes that you have ordered over time!

 You can find your recipes under  Ordered recipes  in the profile section in the app.  
  
 From the website, simply click  What's cooking  in the  top left  of the page and you’ll be able to see all the recipes that you have ordered over time! 

my menu, my recipes, where are my recipes, how to find my recipes, #AZ=en_US

🥘 Where do I find the recipes from my order(s)?

When checking out in the Jow app, you will receive two confirmation emails - 
<ul>
<li>
one from Jow
</li>
<li>
one from your Grocer. 
</li>
</ul>When checking out directly from your grocer, you will receive only one. 

If you did not receive this email confirmation, verify with their customer service or your most recent order history to confirm your order was successful. Contact your grocer's customer service or us at <a href="mailto:support@jow.com" target="_blank" class="intercom-content-link">support@jow.com</a> for any questions or concerns.

 When checking out in the Jow app, you will receive  two  confirmation emails -  
 
 
 one from Jow 
 
 
 one from your Grocer.  
 
  When checking out directly from your grocer, you will receive only  one .  
  
 If you did not receive this email confirmation, verify with their customer service or your most recent order history to confirm your order was successful. Contact your grocer's customer service or us at  support@jow.com  for any questions or concerns. 

order confirmation, order, did my order go through, #AZ=en_US