If you experience a payment validation error, you might notice a temporary transaction on your bank account. This is known as a temporary payment authorization. It won't be charged and will disappear from your account within a few hours. Depending on your bank's processing times, it might take up to 3 business days to appear in your account. Weekends and holidays could also affect these timelines.
We suggest not trying more than 2 times, as multiple attempts might lead to concerns from your bank. Here are a few steps to consider during your attempt(s):<ol><li>Delete and reinstall the Jow app.</li><li>Sign in to your Grocers account and try submitting your order from there; the items in your cart will carry over from the Jow app. If the order fails once more, get in touch with the grocer's customer service. They might be able to resolve the issue. This way, you can keep shopping without much interruption.</li><li>Log in using a different account.</li><li>You can try using a different payment method.</li></ol>If you require further assistance, don't hesitate to contact us at <a href="mailto:support@jow.com" target="_blank" class="intercom-content-link">support@jow.com</a>. We're here to help.

 If you experience a payment validation error, you might notice a temporary transaction on your bank account. This is known as a temporary payment authorization. It won't be charged and will disappear from your account within a few hours. Depending on your bank's processing times, it might take up to 3 business days to appear in your account. Weekends and holidays could also affect these timelines.   
 We suggest not trying more than 2 times, as multiple attempts might lead to concerns from your bank. Here are a few steps to consider during your attempt(s):    Delete and reinstall the Jow app.    Sign in to your Grocers account and try submitting your order from there; the items in your cart will carry over from the Jow app. If the order fails once more, get in touch with the grocer's customer service. They might be able to resolve the issue. This way, you can keep shopping without much interruption.    Log in using a different account.    You can try using a different payment method.    If you require further assistance, don't hesitate to contact us at   support@jow.com  . We're here to help.   

#40 , payment error, debit, visible operation on my bank account, authorization, capture, #AZ=en_US

💰 I had a payment error, was I charged?

The amount that was charged to you is shown on the Jow order confirmation email, while the amount charged to us is on your store's confirmation email. This allows you to take advantage of vouchers and promotions that we offer. We can assure you that you have not been charged twice.

 The amount that was charged to you is shown on the Jow order confirmation email, while the amount charged to us is on your store's confirmation email. This allows you to take advantage of vouchers and promotions that we offer. We can assure you that you have not been charged twice.   

#50 , different amount, provider invoice, #AZ=en_US

💸 Why is the amount shown on my Jow order different from my store account?

Once you finalize your cart, you can check out on Jow. You’ll be redirected to your grocer’s site and prompted to sign in again. Jow will charge you once your order is successfully placed.
Please note, you may see a second charge from Jow a few days after placing your order. This can happen due to:<ul><li>Differences in the weight of fresh or bulk items during preparation</li><li>Substitutions made by your store</li><li>Items you added directly on your grocer’s website after checking out on Jow</li></ul>If your order confirmation from the grocer shows an unexpected amount or card number, don’t worry — this is linked to the Jow card (which allows us to offer you exclusive discounts!). For the most accurate transaction details, head to your Jow profile and click into your order details.

  
 Once you finalize your cart, you can check out on Jow. You’ll be redirected to your grocer’s site and prompted to sign in again. Jow will charge you once your order is successfully placed.   
 Please note, you may see a second charge from Jow a few days after placing your order. This can happen due to:    Differences in the weight of fresh or bulk items during preparation    Substitutions made by your store    Items you added directly on your grocer’s website after checking out on Jow    If your order confirmation from the grocer shows an unexpected amount or card number, don’t worry — this is linked to the Jow card (which allows us to offer you exclusive discounts!). For the most accurate transaction details, head to your Jow profile and click into your order details.   

#80 , When am I charged, delay before capture, payment timing, #AZ=en_US

🤔 When am I charged?

Jow is committed to making the app more accessible and looks forward to accepting SNAP/EBT benefits as an eligible payment method for users in the future. Many legalities hinder us from expediting the feature and we'll keep you up to date. 
However, your grocer(s) may still accept SNAP/EBT Benefits.

 Jow is committed to making the app more accessible and looks forward to accepting SNAP/EBT benefits as an eligible payment method for users in the future. Many legalities hinder us from expediting the feature and we'll keep you up to date.    
 However, your grocer(s) may still accept SNAP/EBT Benefits. 

#90 , EBT, Payment method, electronic benefit transfer, #AZ=en_US

🎁 Can I use EBT to pay for my order on Jow?

Contact your grocer to request a refund for your missing items. Once they confirm that they've processed the refund, send us the confirmation email (if any) and the amount to be refunded.
Once we see the refund reflected in our system, we will process the refund back to your original payment method. Please allow up to 7 business days for your refund to reflect in your account.

 Contact your grocer to request a refund for your missing items. Once they confirm that they've processed the refund, send us the confirmation email (if any) and the amount to be refunded.   
 Once we see the refund reflected in our system, we will process the refund back to your original payment method. Please allow up to 7 business days for your refund to reflect in your account. 

refund, receive refund, missing item, #AZ=en_US

💳How do I receive a refund for missing items?

To checkout on Jow, simply create your shopping list and proceed with the steps within the Jow app or website. Press "continue to checkout" after adding all of your groceries to the cart.
You will then have to input a phone number and select your pickup slot. This makes the ~magic~ happen and sends your information to your linked grocer!

 To checkout on Jow, simply create your shopping list and proceed with the steps within the Jow app or website.   Press "continue to checkout" after adding all of your groceries to the cart.   
 You will then have to input a phone number and select your pickup slot. This makes the ~magic~ happen and sends your information to your linked grocer!   
  

payment, how to buy, how to purchase, where do I pay, cost, where to buy, how to order #AZ=en_US

🛒 How do I check out on Jow?

Jow checkout currently accepts all major cards such as VISA, Mastercard, and AMEX. When checking out on your grocer's site, you'll want to confirm their acceptable payment methods.
Unfortunately, the EBT card is not yet supported on Jow at the moment. There are a lot of legalities that come with putting EBT on the app and we are doing our best as we strive to make the app more accessible. ​ While you cannot use EBT directly with us, you can still generate your carts with us and checkout directly on your grocer. If you do, please let me know so I can manually checkout your order on Jow as well and you can find all the recipes that you have ordered. It's not perfect yet, but it could help benefiting from both service!

 Jow checkout currently accepts all major cards such as VISA, Mastercard, and AMEX. When checking out on your grocer's site, you'll want to confirm their acceptable payment methods.   
 Unfortunately, the EBT card is not yet supported on Jow at the moment. There are a lot of legalities that come with putting EBT on the app and we are doing our best as we strive to make the app more accessible. ​ While you cannot use EBT directly with us, you can still generate your carts with us and checkout directly on your grocer. If you do, please let me know so I can manually checkout your order on Jow as well and you can find all the recipes that you have ordered. It's not perfect yet, but it could help benefiting from both service!   

Kroger, pay, payment method, payment options, #AZ=en_US