After your order is placed, you can add items to it up to 4 hours before your scheduled pickup or delivery time.
Add items to your order through Order History in your Aisles Online account.
Select View Order History
followed by Add Items to Order.
If you need to remove an item, refer to the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process.
If you forgot something, you can add up to 20 items to your order up to 2.5 hours before your order is scheduled for delivery or pickup.
If you no longer need something, you can remove items from your order up to 24 hours before your order is scheduled for delivery or pickup.
To add or remove items from your order on your computer:
While logged in to heb.com, hover over your name in the upper right corner of the screen.
Select "Order Status."
Select "View" on the order you'd like to change.
To add items, select “Add Items” and follow the prompts. If you don’t see the "Add Items" button, H-E-B cannot fulfill add-on items for this order.
To remove items, click the X next to any item you’d like to remove. If you remove all items, your order will be canceled.
To add or remove items from your order on your mobile browser:
While logged in to heb.com, tap the menu icon in the upper left corner of the screen.
Tap "My Account."
Tap "Online Orders."
Scroll to "Order History" and tap "See order history."
Choose the order you'd like to change.
You can't change pickup time or location once the order is placed.
If you’ve placed an order for next-day Pickup, you can add or edit items until Midnight of the day before your scheduled pickup.
Once you submit an order for same-day Pickup you cannot make changes. If you forgot an item or need to make changes, you can cancel your order and place it again, but you may lose your reserved time slot.
If your shopper hasn’t begun your order, you can update your order on the Order page. If your shopper has already started working on your order, you can Chat with them for assistance.
To add an item to your order—
Make sure you’re on the correct Store page
Find each item you want to add
Tap the Shopping cart icon
At the bottom of the cart window, tap Add to Order in Progress
Follow the prompts for confirmation.
You may see more than 1 authorization hold on the order if adjustments made after checkout exceed the original authorization total amount. Go to Authorization holds, recurring payments and unknown charges to learn more about authorization holds.
In the app—
Tap Account at the bottom of your screen
Tap Orders
Tap the current order
Tap the item you want to edit
Tap the plus or minus symbol to increase or decrease the quantity.
On the website—
At the top left, click the 3 horizontal lines
Click Your Orders
Select the order you want to update
In the item list, select the item you want to adjust the quantity on
On this item, click the number and adjust as you like
All order fulfillment is handled by your grocer. To modify your order after it has been placed, log in to your provider's website or app and follow their procedure(s). Note that there may be specific deadlines for order changes.
For Kroger users:
You can't change pickup time or location once the order is placed.
For same-day pickup orders, changes are not possible after submission. If needed, you may cancel and reorder, but your time slot might be lost.
For next-day pickup orders, You may edit items until Midnight of the day prior, via My Purchases on Kroger's website or app. Changes are not possible within the Jow app.
For H-E-B users:
If you forgot something, you can add a max of 20 more items to your order up to 2.5 hours before your order is scheduled for delivery or pickup.
If you no longer need something, you can remove items from your order up to 24 hours before your order is scheduled for delivery or pickup.
For Hy-Vee users:
After your order is placed, you can add items to it up to 4 hours before your scheduled pickup or delivery time. Add items to your order through Order History in your Aisles Online account. Select View Order History, followed by Add Items to Order.
If you need to remove an item, refer to the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process.
For Instacart users: coming soon!
For Sobee users: coming soon!
From the Jow app
Tap the little person icon.
Tap Previous orders.
From the Jow website
Hover over your name in the top right-hand corner.
Click Last orders.
For Kroger users, log in to your digital account from the Kroger website or app and visit My Purchases to review your order history.
To cancel your order, please contact the grocer in which your order is being fulfilled. Keep in mind that they may have deadlines for cancellations. Once your order is canceled, it may take up to 24 hours for Jow to recognize that your order has been canceled, and from there, we will process any necessary refunds.
For HEB users (My H‑E‑B app)
Tap Orders.
Tap In progress.
Find the order you'd like to cancel and tap View details.
Scroll down to the bottom of the screen and tap Cancel Order - if you do not see Cancel Order, we are unable to cancel this order.
Tap Cancel Order again to confirm.
For any additional assistance please refer to the HEB site for customer service.
For Kroger users
If you have trouble canceling an order, contact Customer Service at
1-800-576-4377
Monday through Friday from 8 am to Midnight EST
Saturday and Sunday from 8 am to 9:30 pm EST.
If some of your products are unavailable, please refer to your selected store. They offer various solutions to resolve this situation. You can contact them directly for further information.
You can initiate a refund or exchange request online via your heb.com account or by contacting the customer service center. Please note that certain categories of items must be returned in-store with a receipt. Customer service is available at 1-855-803-0611, Monday to Sunday, from 7 am to 8 pm.
If you encounter a freshness issue or if a product is damaged, you can request a refund through the Kroger website or app by checking your purchase history and selecting the relevant item. You can also call 1-800-KROGERS for assistance.
If any items are missing from your order, contact the store where you placed your order. Depending on the store's policy, the missing items may available for pickup, delivered, or refunded. If you are in an area without a Kroger store, request a refund online or via the app.
Visit the Contact Us page to submit item or experience issues via chat, email, or phone. The contact number specific to this region is 1-833-KRO-FRSH (1-800-576-4377).
These conditions apply to the following providers: Fred Mayer, Fry’s, Smith’s Food and Drug, Ralph’s, King Soopers, City Market, Mariano’s, Jay C Food Store, Pay-Less Super Markets, Dillons, Gerbes, Baker's, QFC, Pick'n Save, and Metro Market.
Notify Instacart as soon as possible if your order:
Contains missing items that were charged on the final receipt.
Contains damaged, spoiled, or unusable items.
For missing or damaged items, a refund or credit will be issued for a future order, up to the amount you paid for the item in question. Instacart may also issue a partial refund or credit if only part of the item is missing or damaged.
You can report any issues with your order within 4 days of pickup or delivery to receive credit. If you prefer a refund, feel free to contact Instacart.
You can contact Instacart's customer satisfaction center by e-mail at help@instacart.com or by phone at 1-(888)-2-INSTACART or 1-(888)-246-7822.
Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact Harris Teeter at 1-800-576-4377, Monday through Friday, 8 am to Midnight EST, and Saturday and Sunday, 8 am to 9:30 pm EST.
You can find your recipes in the Time to cook section in the app. Simply tap the second tab on the bottom menu shaped like an adorable tiny slow cooker.
From the website, simply click What's cooking in the top left of the page and you’ll be able to see all the recipes that you have ordered over time!
When checking out in the Jow app, you will receive two confirmation emails -
one from Jow
one from your Grocer.
When checking out directly from your grocer, you will receive only one.
If you did not receive this email confirmation, verify with their customer service or your most recent order history to confirm your order was successful. Contact your grocer's customer service or us at support@jow.com for any questions or concerns.
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