Need help?

🚗 How do I pick up my order?

With your arms of course 💪

When you arrive at your store, follow the signs to the Pickup area and park in one of the marked spaces. Next, call the number on the sign to let the Pickup associates know you’ve arrived. An associate will bring your order out and load it into your vehicle, then you can be on your way!

Note: Your order is processed and packaged by the local grocery store that is linked with your Jow account. Make sure you consult their website for pick up instructions, as they may vary from store to store. If there are any issues with your pick up, please contact Kroger directly.

⏰ Can I change my delivery or pickup slot?

Changing your pickup/delivery slot, if possible, is done through the grocery store that you have linked to your Jow account.

For all Kroger branded stores, once you place your order, you cannot change your pickup time or location. If you need further assistance with pickup or delivery, contact the customer service for the store location you're shopping with.

😟 Some of my items were missing or damaged

Oh no! We are so sorry to hear this. If you have damaged or missing items, please reach out to the customer service team at your preferred local grocery store that is linked with your Jow account and they will be able to assist you.

You can reach out to Kroger regarding damaged or missing products here:

Your Pickup associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact us at 1-800-576-4377, Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST.

🛒 Something came up and I can't pick up my order, what do I do?

Because pick up isn't scheduled through the Jow app, you will need to contact your local grocery store with whom you placed your order through. Each store may have their own policy and deadlines, so please keep this in mind.


Your time slot is a one-hour window in which you can arrive to pick up your groceries. (TIP: Arrive in the middle of your time slot to beat the rush!) Typical Pickup hours are from 7am to 9pm, seven days a week. Some hours may vary by location. Check local store listing for details.

If you're unable to pick up your order on the scheduled date, the items in your order will be restocked in the store, and you'll need to place your order again.

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