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🙅 How can I cancel my order?

Because payment doesn’t take place within the Jow app, we cannot cancel your order on your behalf. To cancel your order, please contact the grocer you have ordered through. Keep in mind that they may have deadlines as to when you can cancel your order before fulfilling it.


If you’d like to cancel a pending order, please sign in to the Kroger website or app and visit “My Purchases.” Select the order you’d like to cancel and choose “Cancel.”

If you have trouble canceling an order, please contact Customer Service at 1-800-576-4377, Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST.

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