After your order is placed, you can add items to it up to 4 hours before your scheduled pickup or delivery time.
Add items to your order through Order History in your Aisles Online account.
Select View Order History
followed by Add Items to Order.
If you need to remove an item, refer to the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order depending on where we are in the fulfillment process.
If you forgot something, you can add up to 20 items to your order up to 2.5 hours before your order is scheduled for delivery or pickup.
If you no longer need something, you can remove items from your order up to 24 hours before your order is scheduled for delivery or pickup.
To add or remove items from your order on your computer:
While logged in to heb.com, hover over your name in the upper right corner of the screen.
Select "Order Status."
Select "View" on the order you'd like to change.
To add items, select “Add Items” and follow the prompts. If you don’t see the "Add Items" button, H-E-B cannot fulfill add-on items for this order.
To remove items, click the X next to any item you’d like to remove. If you remove all items, your order will be canceled.
To add or remove items from your order on your mobile browser:
While logged in to heb.com, tap the menu icon in the upper left corner of the screen.
Tap "My Account."
Tap "Online Orders."
Scroll to "Order History" and tap "See order history."
Choose the order you'd like to change.
You can't change pickup time or location once the order is placed.
If you’ve placed an order for next-day Pickup, you can add or edit items until Midnight of the day before your scheduled pickup.
Once you submit an order for same-day Pickup you cannot make changes. If you forgot an item or need to make changes, you can cancel your order and place it again, but you may lose your reserved time slot.
If your shopper hasn’t begun your order, you can update your order on the Order page. If your shopper has already started working on your order, you can Chat with them for assistance.
To add an item to your order—
Make sure you’re on the correct Store page
Find each item you want to add
Tap the Shopping cart icon
At the bottom of the cart window, tap Add to Order in Progress
Follow the prompts for confirmation.
You may see more than 1 authorization hold on the order if adjustments made after checkout exceed the original authorization total amount. Go to Authorization holds, recurring payments and unknown charges to learn more about authorization holds.
In the app—
Tap Account at the bottom of your screen
Tap Orders
Tap the current order
Tap the item you want to edit
Tap the plus or minus symbol to increase or decrease the quantity.
On the website—
At the top left, click the 3 horizontal lines
Click Your Orders
Select the order you want to update
In the item list, select the item you want to adjust the quantity on
On this item, click the number and adjust as you like
Go to the Instacart website (this feature isn’t currently available in the Instacart app)—
At the top left, click the 3 horizontal lines
Click Your Orders
Select the order you want to update
Under the item you’d like to update, click the Edit Replacement option
Choose your preferred replacement option
You can select other options for replacements, or choose a refund for the item instead.
To see items your shopper has already located—
Tap the current order card at the bottom of the screen OR
Tap the 3 stacked horizontal lines in the upper left corner
Tap Your orders
Select your current order
Tap See Shopped Items
If you approve the change, tap Approve
If you prefer another option, tap Other options…
Don’t see the option you prefer? Just tap Chat at the top of the screen to talk to your shopper.
When shopping is complete, you can tap See Shopped items again to view all the completed changes and items in your order.
Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. We’ll let you know in your order screen if that happens.
You can find your recipes in the Time to cook section in the app. Simply tap the second tab on the bottom menu shaped like an adorable tiny slow cooker.
From the website, simply click What's cooking in the top left of the page and you’ll be able to see all the recipes that you have ordered over time!
When checking out in the Jow app, you will receive two confirmation emails -
one from Jow
one from your Grocer.
When checking out directly from your grocer, you will receive only one.
If you did not receive this email confirmation, verify with their customer service or your most recent order history to confirm your order was successful. Contact your grocer's customer service or us at support@jow.com for any questions or concerns.
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