Need help?

✏️ Modify my order

In order to make changes to your order after it has been submitted, you will need to log in to your specific provider and follow their procedure to modify the order. Please keep in mind that there may be specific deadlines as to when you can change your order.

Kroger

Once you place your order, you cannot change your pickup time or location.

Once you submit an order for same-day Pickup, you can no longer make changes to it. If you forgot an item or need to make changes, you can cancel your order and place it again, but you may lose your reserved time slot.

If you’ve placed an order for next-day Pickup, you can add or edit items until Midnight of the day before your scheduled pickup. Visit “My Purchases” on the Kroger website or in the Kroger app to modify your order. Unfortunately, your order cannot be modified within the Jow app.

🤓 See my order history

Kroger

Log in to your digital account from Kroger website and visit “My Purchases” to review your order history.

🙅 How can I cancel my order?

Because payment doesn’t take place within the Jow app, we cannot cancel your order on your behalf. To cancel your order, please contact the grocer you have ordered through. Keep in mind that they may have deadlines as to when you can cancel your order before fulfilling it.

Kroger

If you’d like to cancel a pending order, please sign in to the Kroger website or app and visit “My Purchases.” Select the order you’d like to cancel and choose “Cancel.”

If you have trouble canceling an order, please contact Customer Service at 1-800-576-4377, Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST.

🤔 Does Jow charge a fee?

Nope! :-) The Jow app is 100% freeeeeee! All of our recipes are free and it's free to use the app! With that being said, there may be fees associated with pickup/delivery with your local grocer, so make sure you always check their website.

Kroger: Pickup is FREE on orders of $35 or more, otherwise there's a service fee of $4.95. Restrictions may apply. Check with your local Kroger or Kroger-owned store for their specific cost and policy information.

🥘 Where do I find the recipes from my order?

After ordering, you can find your recipes in the Time to cook section, the second tab on the bottom menu shaped like an adorable tiny slow cooker. Here, you’ll be able to see all the recipes that you have ordered over all time!

✅ Where is my order confirmation?

When you finish placing your order, you should receive an email confirmation from the grocery store that you have linked to your Jow account. If you did not receive this email confirmation, verify with their customer service, or look through your most recent order history to ensure that your order went through successfully. If you have any doubts or questions at any time, please reach out to the customer service of your grocer.

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