After a payment doesn't go through or if your order isn't verified, you might notice a temporary transaction on your bank account. This is known as a temporary payment authorization. It won't actually be charged, and it will disappear from your account within a few hours. If needed, it might take up to 3 business days for your refund to show up in your account. Keep in mind that weekends and holidays could affect these timelines.
If the temporary payment doesn't cause any issues for you, you can attempt to place your order again. However, we suggest not trying more than 2 times, as multiple attempts might lead to concerns from your bank. Here are a few steps to consider during your attempt(s):
Remove and reinstall the Jow application.
Sign in to your Grocers account and try submitting your order from there. (In most cases, the items in your cart will carry over from the Jow app.) If the order fails once more, get in touch with the grocer's customer service. They might be able to resolve the issue. This way, you can keep shopping without much interruption.
Log in using a different account.
Try using a different payment method.
If you require further help, don't hesitate to contact us at support@jow.com. We're here to assist you.
Once your shopping list is complete and you’re ready to check out, click the “order” button in your cart. A pop up will appear asking you to finalize your cart. This makes the ~magic~ happen and sends your information to your linked grocer!
When you finalize your cart, you will be redirected to your grocer and asked to sign in. Sign in and you will see your Jow grocery shopping list ready to go and you can check out and pay through your grocer at that time. Payment will take place on your grocery provider's website or app and will not take place on the Jow app.
Because your payment is placed through your grocer, we do not collect or store any credit card information. If you have damaged or missing items, please reach out to the customer service team at your local grocery store where you placed the order, and they’ll be able to help you :-)
Check-out within Jow is currently only available on orders made with HEB. Simply create your shopping list and proceed with the steps within the Jow app or website.
The checkout experience will take place on the website (or app) of all other grocers that you’ve linked with your Jow account. Once your shopping list is complete;
Tap Order on [grocer website]
A pop-up will appear asking you to finalize your cart. This makes the ~magic~ happen and sends your information to your linked grocer!
When you finalize your cart, you will be redirected to your grocer and asked to sign in. You will see your Jow grocery shopping list ready to go and you can check out through your grocer at that time.
Jow checkout currently accepts VISA, Mastercard, and AMEX. When checking out on your grocer's site, you'll want to confirm their acceptable payment methods.
Jow strives to make the app more accessible and looks forward to accepting SNAP/EBT benefits as an eligible payment method for users in the future. However, your grocer(s) may still accept SNAP/EBT Benefits.
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