Need help?

👛 Are my grocer's promotions applied to my order?

When you order from Jow, you benefit from the same promotions as you have with your provider.

🎫 How do I add a voucher to my order?

You can add a voucher on the checkout page, the voucher field will be displayed right after you select your delivery slot and before processing the payment. If a Jow Support Specialist extends a courtesy voucher, you will find it in the "See My Vouchers" tab on the checkout page.

You can only add one voucher per order.

😰 I forgot to add a voucher before paying for my order

Unfortunately, once your order has been paid and validated, it isn’t possible to add a voucher. In some cases, we may extend a courtesy voucher for your next order, but it may not be of the same value.

We appreciate your understanding.

💲Does Jow offer any discounts?

Jow Vouchers add even more savings to your order! Eligible vouchers are offered to first-time users as well as existing users and can be found in the notifications tab (the little bell icon) in the app or your email.

Vouchers a typically available for only a one-time use and have minimum requirements and expiration dates.

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