Need help?

🧡 Create a Jow account

To get the best and true Jow experience, we recommend that you log in with the account for your grocery store. That way, you can have your cake and eat it too (or, in other words, create shopping lists, check-out and buy your groceries).

You can also log in to Jow with your Facebook, Google, or Apple account.

✏️ Modify My Account

To make a change to your preferences or personal information, go to your Jow account:

Modify in the app: Tap on the profile icon (it’s a little person!), then choose what you’d like to edit.

Modify on the Jow website: Hover over your name in the top right hand corner and choose what you’d like to edit.

To change or edit on your email address or password, go to your supermarket’s website. If you change your email address, please contact us at support@jow.com in order to be able to retrieve the orders from your account attached to the old address.

If you wish to delete your account then please send us an email at support@jow.com.

🔔 Manage my contact preferences (Notifications, emails, newsletters)

To be kept up to date with the latest recipes and features, subscribe to our Newsletter :-)

To sign up for the Jow Newsletter, go to My account > Personal info > Contact preferences then check the boxes of the Newsletters you’d like to receive.

Uncheck any boxes you no longer wish to receive.

✨Magic ✨

You can also manage your notification preferences from this section.

🥜 How do I update my dislikes/allergies?

We’re always trying to improve Jow and are currently working on expanding our ingredients to be excluded. If you have a dislike or allergy, you can add it by going to your profile (the little person icon!), then clicking “Dislikes” at the top of the page. Find the ingredient you want to add or remove.

⚠️ Note: If you are allergic to peanuts, for example, we will not select recipes with peanuts in them for your personalized menu. However, you will still be able to search for and find recipes with peanuts in them on the Jow app, so make sure you check the ingredients of all recipes.

🖥️ How to change my email address

Love the boldness. You can change your email address by going to the grocery provider’s website that you linked with your Jow account and following their steps.

🔒How to change my password

You can change your password by going to the grocery provider’s website that you linked with your Jow account and following their steps.

🧑‍🍳 How to add or remove kitchen equipment

You can add or remove kitchen equipment (like slow cookers, blenders, etc.) by going to your account settings (the little person icon). Once there, click on the little oven in the top navigation bar and you’ll be able to add or remove kitchen equipment.

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