Need help?

📗 Where can I find the recipe cards for my last order?

In order to find the recipes you ordered on our app, you can go to the Time to cook section, the 2nd tab on the bottom menu. You will find all the recipes you have chosen during your previous orders and for each one, the step-by-step process and helpful videos! In this section, you will also find your favorite saved recipes, and articles from the Jow blog!

⚠️: Make sure to validate your order directly on the Jow application to find all your recipes and not on your merchant's application.

🍰 Where can I find desserts?

You can find our delicious desserts by typing "Dessert" in the search bar on the Time to cook page, and when you choose your dishes.

To find desserts from your menu creation page:

● Click on "Add a New Dish."

● Go to the "Dessert" category

● Now treat yourself!

🥗 Where can I find the calories for each dish?

You’ll find the estimated calorie count on each recipe card. The calorie display is shown per serving, so no matter how many servings your recipe has this number will show the value for one individual meal.

We have also added the nutritional values of the recipes at the bottom of the page. Click on the calories icon to be quickly redirected to the nutritional values table.

🥝 How can I set my food preferences or allergies?

We are always working to make Jow better with improved features, and we are working on integrating the ability to list ingredients to be excluded.

When you create your menu at Jow, you can adapt the recipe according to your wishes by changing certain foods. To do so, click on an ingredient to choose another brand or reference that you like or delete the food and replace it by another one in the "More" tab. For example, you can change the milk in a recipe to a non-dairy option of your choice by changing that ingredient when the recipe is in your cart.

You can also filter some recipes by updating your tastes in "my account" > "my personal info" > "my tastes" 😊 If you hate mushrooms, tell the app and Jow will exclude those recipes from your suggestions when we create a menu for you.

📚 Can I print recipes?

Right now, you can print recipes from the Jow website, but we are working on solutions that would allow us to integrate this function on the app as well.

To print your recipe from the site, select the recipe from the “What's cooking” page, and then find the “Print” button in the box above the list of ingredients.

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